Terms of service

Last Updated: June 2026

Welcome to SINORAA. This website is owned and operated by Sarraf Jewellers under the brand name SINORAA. By accessing or using our website, you agree to the following Terms of Service.

1. General

By visiting our website and/or purchasing from us, you agree to be bound by these Terms of Service, including all policies referenced on this website.

SINORAA reserves the right to update, modify, or replace any part of these Terms at any time without prior notice.

2. Products & Availability

All products displayed on SINORAA are subject to availability.

We strive to ensure that product images, descriptions, finishes, and colors are represented as accurately as possible. However, slight variations may occur due to:

  • handcrafted detailing

  • oxidised finishes

  • lighting conditions

  • screen/display differences

SINORAA reserves the right to discontinue or modify products without prior notice.

3. Pricing

All prices listed on the website are displayed in INR (₹) unless stated otherwise.

Prices are subject to change without notice.

Applicable taxes, shipping charges, or duties may be added during checkout where required.

4. Authenticity

Products described as 925 sterling silver are crafted using authentic 925 silver materials.

Oxidised finishes and handcrafted detailing may naturally vary slightly between pieces, making every product unique.

5. Orders

SINORAA reserves the right to refuse, limit, or cancel any order at our discretion, including cases involving:

  • suspected fraud

  • inaccurate pricing

  • suspicious activity

  • stock unavailability

Customers are responsible for providing accurate shipping and contact information.

6. Shipping

Shipping timelines provided are estimated and may vary depending on:

  • location

  • courier delays

  • operational circumstances

SINORAA is not liable for delays caused by third-party shipping partners.

Risk of loss and ownership transfers to the customer upon successful delivery.

7. Returns & Exchanges

Please refer to our Refund & Return Policy for complete information regarding:

  • returns

  • exchanges

  • cancellations

  • damaged products

Products showing signs of use, damage, or alteration may not qualify for returns.

8. Intellectual Property

All website content including:

  • logos

  • branding

  • product images

  • graphics

  • product descriptions

  • visual assets

  • website design

are the intellectual property of SINORAA and/or Sarraf Jewellers and may not be copied, reproduced, distributed, or used without prior written permission.

9. User Conduct

You agree not to:

  • misuse the website

  • attempt unauthorized access

  • interfere with website functionality

  • use the website for unlawful activities

Any misuse may result in restricted access or legal action.

10. Limitation of Liability

SINORAA shall not be held liable for any indirect, incidental, or consequential damages resulting from:

  • use of the website

  • delays in service

  • product misuse

  • third-party service interruptions

Customers use products and services at their own discretion.

11. Privacy

Your submission of personal information through the website is governed by our Privacy Policy.

12. Governing Law

These Terms of Service shall be governed and interpreted in accordance with the laws of India.

Any disputes shall fall under the jurisdiction of the courts applicable to Sarraf Jewellers.

13. Contact Information

For support, business inquiries, or legal concerns:

Whatsapp: +91 7980721652

Email: contactus@sinoraa.in

Instagram: @sinoraa.in

SINORAA — Modern Luxury, Timeless You.